To promote responsible gaming, "Royals Casino" provides tools that help ensure you always play within your limits. Limits:
Setting limits helps maintain a sense of tranquility and ensures gaming remains enjoyable.
This is a useful tool if you wish to take a break for upcoming significant events or simply take a short hiatus from gambling. Once activated, you will be unable to deposit or play on the website, but you will still be able to access your account and chat with us if needed. The time periods for Time-out are: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks.
During "Time-Out" the account can be reopened by contacting customer support with a cool-off period of 24 hours. Otherwise, the account will automatically reopen at the end of the period.
This tool is used in more serious situations, where a customer may feel their gambling has reached a level they are uncomfortable with, or they’ve shown signs of gambling-related harm. The time periods for self-exclusion are: 3 months, 6 months, 12 months, 36 months, 48 months, and 60 months.
In the case of "Self-Exclusion" the account can be reopened before the set period expires by contacting customer support. Please note there is a 24-hour cool-off period before you will be able to access your account after reopening.
Using tools from the account menu - You can also directly use any of our Responsible Gaming tools by logging into your account and clicking on the "Responsible Gaming" section on the website. This will open your account overview, where you can select "Responsible Gaming" to see the menu containing all the tools at your disposal.