Attempting to deposit funds into your account but the transaction isn’t going through? This can occur due to several factors.
Usually, a failure in deposit transaction is accompanied by an error message that explains the issue.
Here are some common causes for deposit failures or rejections:
- Your deposit might have failed because you’ve hit a self-imposed deposit limit. If this is the case, you’ll need to wait for your daily, weekly, or monthly deposit limit to reset before making another deposit.
- A failed deposit could also be due to insufficient funds in your bank account or chosen payment method. Ensure that the payment method or bank account you’ve selected has enough funds to complete the transaction.
- Sometimes, deposit transactions can time out. This could mean that the transaction processing took too long, or there was a software glitch that prevented the transaction from completing. If this happens, ensure your internet connection is stable before trying again.
- Your bank might have set transfer limits. Ensure that your deposit amount doesn’t exceed your bank’s maximum transaction limit.
If your transaction failed due to any other reason, or if you have any queries, please don’t hesitate to reach out to our Customer Service Team so we can look into it further.